Missed Pickup, No-Show & Rebooking Policy

Effective Date: July 2, 2026

At Elite Pet Transportation, every transport route is carefully planned to accommodate multiple families and pets. Because our routes are time-sensitive, a missed pickup affects not only your reservation but also every client scheduled along the route.

1. Driver Arrival

A pickup is considered attempted once the driver arrives at the agreed pickup location during the scheduled pickup window and makes reasonable efforts to contact the pickup party. Reasonable efforts include, but are not limited to:

• Phone calls
• Text messages
• Knocking on the residence or business
• Waiting at the pickup location for up to 30 minutes

If the pickup cannot be completed due to the pickup party's unavailability or circumstances outside of Elite Pet Transportation's control, the pickup will be considered a Missed Pickup / No-Show.

2. Missed Pickup / No-Show

A Missed Pickup includes, but is not limited to:

• No one is present to release the pet.
• The pickup contact cannot be reached.
• The pet is not ready for transport.
• Required documentation is unavailable.
• The pickup address is incorrect or inaccessible.
• The pickup cannot be completed for reasons outside Elite Pet Transportation's control.

3. Deposit Forfeiture

If a Missed Pickup / No-Show occurs, the reservation is considered forfeited.

The client's deposit is non-refundable and will be retained to cover:

• Driver travel expenses
• Reserved route space
• Lost booking opportunities
• Administrative and scheduling costs
• Fuel, vehicle operation, and labor

4. Rebooking Required

Once a pickup has been missed, the original reservation is considered canceled.

If transportation is still requested, the client must complete a new booking, which includes:

• A new reservation
• A new deposit
• Current pricing
• Current route availability

Elite Pet Transportation cannot guarantee the same pickup date, delivery date, pricing, or transport type after a missed pickup.

If a Group Transport is no longer available, the pet may need to wait for the next available group route or be transported using Solo Direct pricing.

5. Courtesy Exceptions

From time to time, Elite Pet Transportation may choose to waive portions of this policy as a courtesy.

Any courtesy provided is entirely at the sole discretion of Elite Pet Transportation and shall not:

• Create an obligation for future accommodations
• Modify this policy
• Establish precedent for future bookings

Courtesy exceptions are not guaranteed.

6. Client Responsibility

By booking transport, the client agrees to:

• Be available during the scheduled pickup window.
• Ensure the pet is ready for transport.
• Ensure all required paperwork has been completed.
• Maintain communication with Elite Pet Transportation on pickup day.
• Understand that missed pickups may result in forfeiture of the deposit and require a completely new reservation.

7. Policy Acknowledgment

By submitting payment and booking transport with Elite Pet Transportation, the client acknowledges that they have read, understood, and agreed to this Missed Pickup, No-Show & Rebooking Policy.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: cordell@elitepettransportation.com
• Phone: (330) 690-6063
• Business: Elite Pet Transportation, a DBA of Parking House Holdings LLC